Practice Frequently Asked Questions

Please review the frequently asked questions below. If you don’t find the answer to your question, feel free to contact our new patient coordinator via email, or set up a FREE discovery consultation.

Can non direct primary care members be seen within the practice?

Our office does provide non-DPC member services on a limited basis for very reasonable cash rates.  Please see this link attached for our menu of services and price list.  Price List

If I have health insurance can I be reimbursed by my health insurance carrier for paying out of pocket?

Many of the services we provide are not covered by health insurance.  However, some services are.  We can provide a superbill for you to submit to your health carrier with billing codes for possible reimbursement.  In many cases, you may be able to pay for the services through your Health Savings or Flex Spending accounts, if available.  We do encourage our patients to contact member services prior to the procedure or consultation for your individual plan rules and coverage.  We will be happy to provide the CPT codes to provide your insurance for inquiry.

If consultations are required for certain therapies, can I be reimbursed if the therapy isn’t right for me?

No.  The consultation is intended to discuss treatment options and to cover the doctors’ time with you.  The consultation is not a guarantee a procedure will be performed.  We encourage our patients to visit our website and read about the therapies we offer.

How can I obtain my medical records if I choose to seek another health care provider?

The most efficient way is to have your new physician send a request to our office via faxed request.  We will send these records electronically as a professional courtesy free of charge.  In some cases, medical records can take up to 15 days, however, we try to get them faxed as quickly as possible.  We retain medical records for 7 years pursuant to the California Medical Board requirements.

Am I able to obtain a personal copy of my records?

You are able to have a copy of your records.  Records can be mailed (at your expense), faxed to a secure fax or picked up at the office during business hours.  We do charge 60 cents per page for all copies which does not include the postal charge.  A medical release must be signed and filled out thoroughly prior to release of records.  The fees must also be paid prior to sending and the records may take up to 15 days to complete.